Refund & Cancellation Policy

1. Why We Operate a No Refund Policy

FitNFresh sells consumable health and fitness supplements. Due to the nature of these products, we are unable to accept returns or issue refunds for the following reasons:

• Hygiene & Safety: Supplement products that have left our fulfilment centre cannot be verified as untampered, making resale or restocking impossible.
• Product Integrity: Improper storage or handling during transit back to us may compromise product quality, which we cannot guarantee.
• Consumer Protection: This policy protects all customers from receiving products that may have been previously handled or exposed to unsuitable conditions.
• Personal Nature: Taste, smell, or efficacy preferences are subjective and inherent to nutritional supplements — these are not grounds for a refund.

2. Order Cancellations (Before Dispatch)

While refunds are not issued, we understand that genuine order errors can occur. Cancellation requests may be reviewed if submitted before the order is dispatched from our fulfilment centre. This is not guaranteed and is subject to the order's processing stage.

How to Request a Cancellation:

1. 1 Log in to your account and navigate to My Orders.
2. 2 Open the relevant order and click "Request Cancellation" (available only before shipment).
3. 3 State the reason for your request clearly. Our team will review it within 24 business hours.
4. 4 If approved before dispatch, your order will be cancelled. Any payment collected will be handled at admin discretion as a store credit or exceptional case resolution — not as an automatic refund.

3. Exceptional Cases & Administrative Review

In rare and exceptional circumstances — such as a verified manufacturing defect, wrong product delivered, or significant product damage caused during transit — FitNFresh reserves the right to review the situation at its sole discretion. This is not a standard refund process and is handled manually by our team on a case-by-case basis.

To raise an exceptional concern, contact us at support@fitnfresh.in within 48 hours of delivery with:

• Your order number and the nature of the issue.
• Clear photographs or video evidence of the product, packaging, and the defect or damage.
• A brief description of the problem.

Our team aims to respond within 3–5 business days. Any resolution offered in exceptional cases (store credit, replacement, or otherwise) is entirely at FitNFresh's discretion and does not constitute a policy-based entitlement.

4. Scenarios That Are Not Covered

The following are explicitly not covered by any refund, return, or resolution:

• Dislike of the product's taste, smell, flavour, or texture.
• Change of mind after placing the order.
• Incorrect product ordered due to customer error.
• Subjective dissatisfaction with perceived efficacy or results of a supplement.
• Products with opened seals, missing packaging, or signs of use.
• Requests raised after 48 hours of delivery for exceptional cases.
• International orders refused at customs or returned due to incorrect documentation provided by the customer.

5. Your Consumer Rights

This No Refund Policy does not override applicable consumer protection laws. If you believe a product delivered is materially different from what was described, genuinely defective, or constitutes a violation of your statutory rights under the Consumer Protection Act, 2019 (India) or any other applicable legislation, you may raise the matter through the appropriate legal channels. FitNFresh will cooperate fully with any lawful investigation or regulatory process.